People skills

Develop good conversations with customers.

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People skills,

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

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Management problem solving, People skills, Business environment,

Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

18 Jun 2020 , 5 Min Module

Management problem solving, People skills,

Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

18 Jun 2020 , 4 Min Module

People skills,

Balancing workload and wellbeing

Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing?

17 Jan 2020 , 3600 Min Module

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People skills,

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.

14 Oct 2016 , 900 Min Module

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Clinical services, People skills,

A Guide to Change Management: Preparing for action

This CPD module is about preparing for action. It explains how to develop and put into practice a vision of your business journey.

18 Jul 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Management problem solving, People skills,

Project management €“ is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

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People skills,

Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

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Business environment, Management problem solving, People skills,

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

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Leadership, People skills,

Feedback as a workplace tool

People management: How to give and receiving useful feedback.Â

31 May 2016 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

31 May 2016 , 900 Min Module

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Leadership, People skills,

Performance coaching

Learn the basics of performance orientated coaching.

31 May 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

31 May 2016 , 900 Min Module

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Leadership, People skills,

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

31 May 2016 , 900 Min Module

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